Shipping policy
Welcome to SuperOG. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, launches, or peak shopping periods, processing times may be slightly longer.
Shipping Coverage
We currently ship across India.
For international shipping inquiries, please contact our customer support team before placing an order.
Delivery Timelines
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–3 Business Days |
| Tier 2 & Tier 3 Cities | 3–5 Business Days |
| Remote Areas | 5–7 Business Days |
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
- Free Shipping on all orders pan india.
- Orders below ₹999 may attract a standard shipping fee, displayed at checkout.
- Cash on Delivery (COD), if available, may include an additional convenience fee.
Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email/SMS
- Tracking number
- Courier partner details
You can track your shipment using the tracking link provided.
Address Accuracy
Customers are responsible for providing accurate shipping information.
SuperOG is not responsible for delays or delivery failures caused by:
- Incorrect addresses
- Incomplete address details
- Incorrect contact information
Delivery Attempts
Our courier partners typically make 2–3 delivery attempts.
If delivery cannot be completed after multiple attempts, the package may be returned to our warehouse. Additional shipping charges may apply for re-shipment.
Delayed Deliveries
While we strive to deliver within the estimated timeframe, delays can occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Logistics disruptions
- High order volumes
SuperOG is not liable for delays caused by third-party courier services.
Damaged or Missing Packages
If your package arrives damaged or appears tampered with:
- Take photos immediately.
- Contact us within 48 hours of delivery.
- Share your order number and supporting images.
We will investigate the issue and assist with a suitable resolution.
Contact Us
For shipping-related questions, please contact:
SuperOG Customer Support
Email: superog.com@gmail.com
Website: SuperOG.in